Application Support Analyst – Join a Cutting-Edge Cloud Transformation Team!
Are you passionate about cloud technologies and ready to make a real impact? We’re on the lookout for a Application Support Analyst to play a key role in our cloud journey, delivering insight, innovation, and best-in-class solutions across a growing cloud environment.
About the Role:
As a Application Support Analyst , you will be the go-to expert for analysing, optimising, and supporting our cloud infrastructure. You’ll work closely with architecture, security, and DevOps teams to ensure performance, compliance, and cost-efficiency across our cloud platforms.
Key Responsibilities:
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Provide second-line support for business-critical applications, including incident resolution and service requests.
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Troubleshoot application issues and escalate to vendors or internal technical teams as required.
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Monitor system performance and proactively identify areas for improvement or optimisation.
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Maintain application documentation including user guides, support procedures, and system configurations.
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Collaborate with business stakeholders to understand application needs and translate them into technical solutions.
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Support application testing, upgrades, patching, and deployments.
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Participate in the implementation of new applications and enhancements to existing systems.
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Ensure data integrity, security, and compliance with internal policies and external regulations.
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Train end-users and provide ongoing support to maximise system adoption and efficiency.
Required Skills & Experience:
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4+ years of experience in an application support, business systems, or IT support role.
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Strong understanding of enterprise applications such as ERP, CRM, or HRIS platforms.
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Familiarity with SQL for querying databases and basic data analysis.
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Experience in working with vendors or third-party support providers.
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Excellent problem-solving and analytical skills with strong attention to detail.
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Strong communication skills and ability to work with both technical and non-technical stakeholders.
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Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
Desirable:
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Relevant cloud certifications (e.g., AWS Solutions Architect, Azure Administrator)
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Familiarity with best practices, incident management processes, and ticketing systems.
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Experience in Microsoft 365, Hubspot, Adobe, Visibuild and and more is highly desirable
Why Join Us?
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High-impact role in a forward-thinking organisation
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Collaborative, inclusive, and supportive team culture
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Flexible working arrangements and career progression pathways
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Be part of a growing digital transformation and innovation program
Ready to elevate your career in the cloud? Apply NOW!!